Frequently Asked Questions
Are There Any Exclusions in My Plan?
RMO Roadside plans do not cover accident towing, impound fees, repairs, or vehicle storage costs. Refer to your membership agreement for complete terms and conditions to understand all exclusions and coverage limits. For additional cover you may want ...
What If I Lose My Membership Details?
If you’ve lost your card or can’t find your member ID, log in to the MyRMO app or your online account to view your digital membership card. You may also view other account information 24/7 online or in the mobile app. You can also contact RMO support ...
How Do I Upgrade or Renew My Plan?
To renew or upgrade, log in to your RMO account or use the mobile app. You can adjust coverage levels, payment options, or add family members anytime. Member Support is also available to help make changes.
What’s the Difference Between Plan Levels?
RMO Roadside offers four tiers: Basic, Plus, Premium, and Elite. Each includes standard roadside services, but higher tiers add: Extended towing mileage Larger coverage areas Trip interruption benefits Emergency transport reimbursement
Does My Plan Cover Family Members?
Personal RMO Roadside plans cover the enrolled member only. To protect multiple household drivers, you can upgrade anytime to a Family Plan, which adds coverage for additional licensed drivers in your home.
Can I Use My Plan if I’m Not in My Own Vehicle?
Yes — RMO Roadside coverage follows you, not just your car. You’re covered whether you’re the driver or passenger in an eligible vehicle, as long as you’re present when assistance is requested.
Is There a Limit on the Number of Service Calls?
Each RMO Roadside plan includes a set number of covered service events per membership year. Once you’ve used your included calls, you can still request assistance at a discounted member rate.
How Long Does It Take for Help to Arrive?
RMO Roadside partners aim to reach members within 30–45 minutes on average. Response time depends on your location, traffic, and weather. You’ll receive real-time status updates once a provider accepts your request.
How Do I Request Roadside Assistance?
You can request help anytime through the MyRMO mobile app, website, or by calling our 24/7 roadside hotline listed in your plan confirmation email. Once your request is submitted, a service provider will be dispatched, and you’ll receive live updates ...
What Is Included in My RMO Roadside Plan?
Your RMO Roadside plan includes 24/7 assistance for common vehicle emergencies such as towing, battery jump-starts, flat tire changes, lockout service, and fuel delivery. Coverage details may vary by plan level, so check your member portal or plan ...