How Do I Request Roadside Assistance?
You can request help anytime through the MyRMO mobile app, website, or by calling our 24/7 roadside hotline listed in your plan confirmation email.
Once your request is submitted, a service provider will be dispatched, and you’ll receive live updates on their ETA.
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What Is Included in My RMO Roadside Plan?
Your RMO Roadside plan includes 24/7 assistance for common vehicle emergencies such as towing, battery jump-starts, flat tire changes, lockout service, and fuel delivery. Coverage details may vary by plan level, so check your member portal or plan ...
What If I Lose My Membership Details?
If you’ve lost your card or can’t find your member ID, log in to the MyRMO app or your online account to view your digital membership card. You may also view other account information 24/7 online or in the mobile app. You can also contact RMO support ...
How Long Does It Take for Help to Arrive?
RMO Roadside partners aim to reach members within 30–45 minutes on average. Response time depends on your location, traffic, and weather. You’ll receive real-time status updates once a provider accepts your request.
Is There a Limit on the Number of Service Calls?
Each RMO Roadside plan includes a set number of covered service events per membership year. Once you’ve used your included calls, you can still request assistance at a discounted member rate.
What’s the Difference Between Plan Levels?
RMO Roadside offers four tiers: Basic, Plus, Premium, and Elite. Each includes standard roadside services, but higher tiers add: Extended towing mileage Larger coverage areas Trip interruption benefits Emergency transport reimbursement