What happens if my device can't be repaired?
What happens if my device can't be repaired?
If your device cannot be repaired, we’ll provide a replacement of the same or comparable model, depending on availability and your plan's terms.
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How long does it take to get my device repaired or replaced?
Most repairs are completed the same day, and replacements are typically processed within 24-48 hours, ensuring minimal downtime.
Do I need proof of purchase for my device?
Yes, a valid proof of purchase is required when filing a claim to verify ownership and coverage eligibility.
Is there a deductible for claims?
Eligible plans include a $0 deductible, meaning you won’t have any out-of-pocket costs when filing a covered claim.
How do I file a claim?
You can file a claim online through our member portal or by contacting our Member Services team. Have your member or plan number and device details ready for a faster process.