Do I need proof of purchase for my device?
Yes, a valid proof of purchase is required when filing a claim to verify ownership and coverage eligibility.
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What happens if my device can't be repaired?
If your device cannot be repaired, we’ll provide a replacement of the same or comparable model, depending on availability and your plan's terms.
What information do I need to start my personal claim?
To file your personal claim, you’ll typically need your plan number or account number, a description of the issue, and other important claim details. Depending on the claim type, you may also be asked for photos, receipts, or service records to ...
What documentation is required for a business claim?
Depending on the claim type, you may need your plan number, proof of purchase, service records, or invoices. If the claim involves equipment or operational loss, supporting documents like repair estimates or reports may also be required.
How long does it take to get my device repaired or replaced?
Most repairs are completed the same day, and replacements are typically processed within 24-48 hours, ensuring minimal downtime.
How do I file a claim?
You can file a claim online through our member portal or by contacting our Member Services team. Have your member or plan number and device details ready for a faster process.