Do I need proof of purchase for my device?
Yes, a valid proof of purchase is required when filing a claim to verify ownership and coverage eligibility.
Related Articles
What happens if my device can't be repaired?
If your device cannot be repaired, we’ll provide a replacement of the same or comparable model, depending on availability and your plan's terms.
How long does it take to get my device repaired or replaced?
Most repairs are completed the same day, and replacements are typically processed within 24-48 hours, ensuring minimal downtime.
How do I file a claim?
You can file a claim online through our member portal or by contacting our Member Services team. Have your member or plan number and device details ready for a faster process.
What devices are covered under Personal Electronics Protection plans?
Our plans cover a wide range of personal electronics, including smartphones, tablets, laptops, smartwatches, and more. Coverage details may vary by plan level.
Is international coverage available?
Coverage is typically limited to devices used within the U.S., but international coverage may be included with select plans. Check your plan details for specific terms.