How long does it take to get my device repaired or replaced?
Most repairs are completed the same day, and replacements are typically processed within 24-48 hours, ensuring minimal downtime.
Related Articles
What happens if my device can't be repaired?
If your device cannot be repaired, we’ll provide a replacement of the same or comparable model, depending on availability and your plan's terms.
How long does it take to process a personal claim?
Most personal claims are reviewed within 1–3 business days after submission. Complex claims or those requiring additional documentation may take slightly longer. You can track your claim’s status anytime through your online MyRMO account or by ...
How do I get help with a business claim issue?
If you experience an issue with your business claim, contact our Business Claim Support team directly by phone or through your online portal. Our experts are available to help resolve issues quickly and keep your operations running smoothly.
Do I need proof of purchase for my device?
Yes, a valid proof of purchase is required when filing a claim to verify ownership and coverage eligibility.
How do I file a business claim with RMO Protection?
Business claims can be filed through our online claims portal, by phone with a dedicated business specialist, or by securely uploading documents directly for review. Each method is designed to minimize downtime and get your business back on track ...