FAQs
Is international coverage available?
Coverage is typically limited to devices used within the U.S., but international coverage may be included with select plans. Check your plan details for specific terms.
Do I need proof of purchase for my device?
Yes, a valid proof of purchase is required when filing a claim to verify ownership and coverage eligibility.
Can I upgrade or change my plan after enrollment?
Yes, you can upgrade or adjust your plan at any time. Contact Member Services to explore available options.
Is there a limit to the number of claims I can file?
Each plan has specific claim limits based on coverage tiers. Refer to your plan details for more information.
What happens if my device can't be repaired?
If your device cannot be repaired, we’ll provide a replacement of the same or comparable model, depending on availability and your plan's terms.
How long does it take to get my device repaired or replaced?
Most repairs are completed the same day, and replacements are typically processed within 24-48 hours, ensuring minimal downtime.
How do I file a claim?
You can file a claim online through our member portal or by contacting our Member Services team. Have your member or plan number and device details ready for a faster process.
Is there a deductible for claims?
Eligible plans include a $0 deductible, meaning you won’t have any out-of-pocket costs when filing a covered claim.
What types of damages are covered?
We cover loss, theft, accidental damage (including drops and spills), liquid damage, and post-warranty mechanical or electrical failures.
What devices are covered under Personal Electronics Protection plans?
Our plans cover a wide range of personal electronics, including smartphones, tablets, laptops, smartwatches, and more. Coverage details may vary by plan level.